Frequently Asked Questions ‘FAQs’

In this page, you can find answers to the frequently asked questions, if it happens you cannot find an answer, please feel free to connect with us.

General

Who Is CCLM?

The Canadian College for Leadership & Management ‘CCLM’ is a leading management and leadership boutique, based in Mississauga, Ontario, Canada.

CCLM major focus is on improving and promoting best practices, applied theories, and techniques in leadership, management, strategy, sales, marketing, human resources and training and executive assistance to enhance people’s performances to create great organizations and sustainable growth.

CCLM and its partners believe that leadership and management is not only science; but also an art. It’s business artists who created great products and services in every industry and business around us; whether it is Apple and Steve Jobs, GE and Jack Welch, or Virgin and Richard Branson. All of those are artists, business artists, who master the art of inspiring people, crafting great visions, drafting unique strategies, convincing everyone to buy in and support these visions, and eventually, to deliver sustainable and excellent results. It’s not the nitty-gritty details of a modelling language, a century old framework of something nor a specific template or mechanism that led those elite leaders to excel, it’s the art of motivation, people management, negotiation and many many more.  This is why, at CCLM, we merged between the art and science, while emphasizing more on the art, while we designed and developed our certifications.

CCLM has developed with industry experts a set of leading certifications that will support its vision to promote corporate practices in leadership and management. CCLM prestigious certifications are:

    • Certified Leadership Professional ‘CLP’
    • Certified Management Professional ‘CMP’
    • Certified Strategy Professional ‘CSP’
    • Certified Sales Professional ‘CSLP’
    • Certified Marketing Professional ‘CMKP’
    • Certified Executive Assistance Professional ‘CEAP’
  • Certified HR Professional ‘CHRP’
  • Certified Training Professional ‘CTP’
What Is CCLM Address?

You can write to us in any of the following:

By email: Hello@CCLMCanada.org

by mail: 

PO Box 57053

5602 Tenth Line W; Unit 101

Mississauga L5M 0M5

Ontario, Canada

Or you can call us at:

Globally: +1 647 5608760

 

US/Canada (Toll Free): +1 855 866 6355

What Is LMS?

LMS stands for Learning Management System. At CCLM, we use LMS to run or publish our certification courses. 

Once your order is confirmed for an online course, you will receive an access to our LMS.

Are You Providing Academic Degrees?

No. All our certifications are professional certifications and not academic. Candidates who earn our certifications can not use them to pursue higher education degrees and can not use them as credit hours to join universities or any academic awarding organization.

Do You Offer Credit Hours To Be Used For My University Education?

No. All our certifications are professional certifications and not academic. Candidates who earn our certifications can not use them to pursue higher education degrees and can not use them as credit hours to join universities or any academic awarding organization.

How Are Your Certifications Accredited?

CCLM certifications are professional certifications that have been developed and approved by CCLM board of directors. Such certifications are not academic and hence do not require any third party or governmental approvals or accreditations.

Only CCLM in Canada is allowed to issue and award its certifications.

Certifications & Exams

What Are CCLM Certifications?

CCLM offers the following prestigious certifications:

    • Certified Leadership Professional ‘CLP’ 
    • Certified Management Professional ‘CMP’ 
    • Certified Strategy Professional ‘CSP’ 
    • Certified Sales Professional ‘CSLP’ 
    • Certified Marketing Professional ‘CMKP’ 
    • Certified Executive Assistance Professional ‘CEAP’ 
  • Certified HR Professional ‘CHRP’ 
  • Certified Training Professional ‘CTP’
What Is The Eligibility Criteria For The Exams?

As per the recent announcement by the Certification Board of CCLM, All CCLM certification exams are open to all candidates. The eligibility process has been eliminated. Read the announcement here.

What Is The Pass Mark For Each Certification?

Once you finish the courses, you will be prompted to pass a final exam at 60%. 

How Many Times Can I Retake The Exam?

You can retake the exam of each certification up to three times within your one-year period. 

I Passed The Exam, Where Is My Certificate?

Once you pass the exam, our certification department will review your record and confirm your result. Subsequently, you will receive your certificate by mail within 4-6 weeks. Please ensure your mailing address is up to date in your online file. 

Also note that the Certificate Package will be mailed using regular mailing service. Should you wish to receive it by courier, you must order the (Ship My Order-Courier Service) from our Marketplace.

What Is The Validity Of My Certification?

Your certification is valid for 3 years. You have to renew your certification every three years by submitting an online recertification application and report recertification hours.

Do I Need To Renew My Certification?

Yes. Certified professionals have to maintain ‘active’ status of their certifications by renewing it every three years. Each certification has a number of recertification hours that must be met.

For CLP, CMP and CSP, a certified professional must demonstrate they have 60 hours of professional experience in their related fields to renew their certification every three years. For CEAP, CSLP, CMKP and CHRP, 30 hours of professional experience in the related fields must be demonstrated by a certified professional.

How do I renew my certification?

    • Submit an online Recertification Application
    • Pay the recertification fee*
  • Recertification fees are US $150 for non-members, and US $90 for members.
How Is CCLM CHRP Different than HRPA CHRP?

CCLM CHRP is different than the HRPA CHRP. CCLM CHRP is neither endorsed nor supported by HRPA. CCLM is not affiliated with HRPA. HRPA has their own requirements, processes, and procedures to obtain the HRPA CHRP, CHRL or CHRE. You are required to contact HRPA directly to learn about their programs and certifications. Candidates who are required by their employers or work conditions to apply and obtain the CHRP from HRPA must do so, and should not apply for CCLM CHRP. CCLM CHRP focus is global and for HR practitioners around the globe.

What Is The Time Limit For Each Exam?

Each certification exam has different durations:

    • CLP exam duration is 3 hours
    • CMP exam duration is 3 hours
    • CSP exam duration is 3 hours
    • CEAP exam duration is 1.5 hours
    • CSLP exam duration is 1.5 hours
    • CMKP exam duration is 1.5 hours
  • CHRP exam duration is 1.5 hours
  • CTP exam duration is 1.5 hours
How Many Questions Are There In Each Exam?

Each certification exam has different number of questions:

    • CLP exam has 100 multiple choice questions
    • CMP exam has 100 multiple choice questions
    • CSP exam has 100 multiple choice questions
    • CEAP exam has 50 multiple choice questions
    • CSLP exam has 50 multiple choice questions
    • CMKP exam has 50 multiple choice questions
  • CHRP exam has 50 multiple choice questions
  • CTP exam has 50 multiple choice questions
I Have Finished Studying, How Do I Schedule My Exam?

Once you finish studying for your certification exam, you need to schedule to take your test. Login to your account at CCLMCanada.org, and click on (Schedule My Exam) on the left menu and submit your request. You will receive a notification by email to take the online exam. You need to use the same email address you used to register for the course in order to access the online exam.

Please verify you have the right email address, and also, always check your junk/spam folder in your email client.

When Will I Receive The Link For The Online Exam?

Usually, we confirm your scheduling request within 24 hours, and subsequently, we send you a link for your online exam on the scheduled date. Please allow for 24 hours.

You need to check your email client, mainly the junk/spam folder.

Once you receive the exam link, you access it online and take the test.

I Started The Exam, Can I Finish It Later?

No. Once you started the test, you have to finish it in one sitting. You can not save it and come back later.

Registered Partners and Accreditation

What Is Your Partnership Program?

Registered Partners are organizations who have been confirmed by the Canadian College for Leadership & Management ‘CCLM’ to have the skills, knowledge and expertise and authorized to offer CCLM certifications to their customers. Registered Partners are qualified and audited on yearly basis, and CCLM conducts random qualify checks to confirm quality of education has been always outstanding and above candidates expectations.

What Is Your Accreditation Program?

The Canadian College for Leadership & Management ‘CCLM’ offers accrediation and certification services to your organization’s training courses. 

The Canadian College for Leadership & Management ‘CCLM’ certifies training courses offered by third party providers and organizations in accordance with the Board’s Certification Agreement & Quality Policy. Clients willing to certify their training courses by the CCLM will enjoy the following benefits:

  • Certified by The Canadian College for Leadership & Management: Clients will have the right to announce to their audience that their training courses and materials have been reviewed, continuously audited by and hence certified by CCLM and in accordance to its standards and policies.
  • Use of CCLM Logo and Marketing Materials: Clients could opt to use the CCLM logo on their ‘Certificate of Completion’ and related Marketing Materials in accordance with the Certification Agreement.
  • Published on CCLM Website and Marketing Materials: Clients and their CCLM-certified courses will be published on CCLM website and Marketing Materials.
What Programs Can Registered Partners Provide?

Registered Partners can only provide training courses in any of our 8 certifications. These are:

  •  
  • CLP
  • CMP
  • CSP
  • CEAP
  • CSLP
  • CMKP
  • CHRP
  • CTP
What Are The Registration Requirements To Become A Registered Partner?

Registered Partners must be:

    • A legal company or organization in their country.
    • Must provide a photocopy of a legal governmental-issued identification for their incorporation or registration.
    • Must pay the annual registration fee.
  • Must comply with the Registered Partnership agreement.
What Are The Fees For Registered Partners and/or Accreditation?

The fees are updated regularly, therefore, Please contact us to learn about the most recent fees.

As of March, 2019, the fees are as follows:

  1. For Partners:
    1. One Time Setup Fee: US$250
    2. Annual Fee: US$2,500
  2. For Accreditations:
    1. One Time Setup Fee: US$7,500
    2. Annual Fee: US$3,250 per course (One Language, One Delivery Method)
      1. For additional language: US$1,500
      2. For additional delivery method: US$1,200
How Do Registered Partners Advertise Their Partnership With CCLM?

Registered Partners can advertise that they are Registered Partners with the Canadian College For Leadership & Management CCLM and to provide preparation courses for CCLM certifications.

Registered Partners must never provide false information, marketing or advertising to their clients or students, and must only related this partnership with provide training courses to prepare students for CCLM certifications.

Registered Partners are bound by the Registered Partnership Agreement, and can not use CCLM brand, name and/or logo to advertise or market other programs or training courses.

Orders

I Have Registered For The Exam, What's Next?

Once you place your order for an exam, and your payment is confirmed; You can login to your CCLMCanada.org account and schedule your exam by following the link (Schedule My Exam). Your scheduling request will be confirmed within 24 hours.

How Can I Make Payment?

You can make payment using your credit card such as Visa, Mastercard, Amex or Diners, directly on our website. We use the most advanced and security measures to process online transactions, and your credit card information is not be stored in our site. You can also use PayPal. Paypal is one of the most trusted and widely used payment gateways in the world.

Can I Order Membership And Certification Together?

Currently, you can only order one at a time. You first add a (membership) to your shopping cart, make a payment. Then, you add a certification of your choice to your shopping cart, then, make a payment. By doing this, you will be able to enjoy the membership discounts once you order your certification. 

What Is The Currency For The Fees We Are Paying?

All certifications and all prices are in US Dollars.

Technical Support

What Is The Minimum Requirement To Attend The Online Courses?

All modern computers than run Windows XP and above are suitable, however, the minimum system recommendations are:

    • CPU: At least 2 Gigahertz (GHz) 
    • Memory: At least 2 Gigabyte (GB) RAM (32-bit) or 2 GB RAM (64-bit) 
    • Operating System: Windows XP, 7 and 8, Mac OS X 10.7, iOS 6, Android 4 
    • Screen Resolution: 1024×768 •
    • Browser: Internet Explorer 9, Chrome, Firefox, Safari 6 • Browser 
    • Plugins: Flash Version 10.1 
    • Internet Connection for Audio Only: 512Kbps dedicated download.
  • Speaker

All our certifications course have audio, hence, you need to have good speaker and mic with good internet download speed to interact with the instructor.

Can I Attend The Courses In My Tablet?

If your course has an online version, you will be receiving a link to attend an online course. Our courses are optimized for most recent tablets, like the iPad and Google Nexus. All courses run on HTML 5, and you do not need Adobe Flash to run them.

Do I Need To Have Adobe Flash Installed On My PC Or MAC?

Yes but not required. It’s preferred to have the latest Adobe Flash installed on your PC or MAC browser. In case you do not have, our courses will still work using HTML 5.

Do The Online Courses Work On PC And MAC?

Yes, our online courses will work on PC and MAC browsers; IE, Safari, Chrome and Firefox.