In this page, you will find answers to the frequently asked questions. If you could not find an answer to your questions, please reach out to us via the chat window on our website, or by email at Hello@CCLMCanada.org.
CCLM offers the following prestigious certifications:
- Certified Leadership Professional ‘CLP’
- Certified Management Professional ‘CMP’
- Certified Strategy Professional ‘CSP’
- Certified Sales Leadership Professional ‘CSLP’
- Certified Marketing Professional ‘CMKP’
- Certified Executive Assistance Professional ‘CEAP’
- Certified Talent Experience Professional ‘CTXP’
- Certified Training Professional ‘CTP’
CCLM certifications are professional certifications that have been developed and approved by CCLM board of directors. Such certifications are not academic and hence do not require any third party or governmental approvals or accreditations.
Only CCLM in Canada is allowed to issue and award its certifications.
No. All our certifications are professional certifications and not academic. Candidates who earn our certifications can not use them to pursue higher education degrees and can not use them as credit hours to join universities or any academic awarding organization.
LMS stands for Learning Management System. At CCLM, we use LMS to run and publish our certification courses, exams and renewals.
Once your order is confirmed, you will receive access to our LMS. This usually happens instantaneously for online payments.
You can write to us in any of the following:
By email: Hello@CCLMCanada.org
or using the Chat window on our website.
by mail:
PO Box 57053
Mississauga L5M 0M5
Ontario, Canada
Or you can call us at:
Globally: +1 647 5608760
US/Canada (Toll Free): +1 855 866 6355
The Canadian College for Leadership & Management ‘CCLM’ is a leading management and leadership college, based in Mississauga, Ontario, Canada.
CCLM major focus is on improving and promoting best practices, applied theories, and techniques in leadership, management, strategy, sales, marketing, human resources and training and executive assistance to enhance people’s performances to create great organizations and sustainable growth.
CCLM and its partners believe that leadership and management is not only science; but also an art. It’s business artists who created great products and services in every industry and business around us; whether it is Apple and Steve Jobs, GE and Jack Welch, or Virgin and Richard Branson. All of those are artists, business artists, who master the art of inspiring people, crafting great visions, drafting unique strategies, convincing everyone to buy in and support these visions, and eventually, to deliver sustainable and excellent results. It’s not the nitty-gritty details of a modelling language, a century old framework of something nor a specific template or mechanism that led those elite leaders to excel, it’s the art of motivation, people management, negotiation and many many more. This is why, at CCLM, we merged between the art and science, while emphasizing more on the art, while we designed and developed our certifications.
CCLM has developed with industry experts a set of leading certifications that will support its vision to promote corporate practices in leadership and management. CCLM prestigious certifications are:
- Certified Leadership Professional ‘CLP’
- Certified Management Professional ‘CMP’
- Certified Strategy Professional ‘CSP’
- Certified Sales Professional ‘CSLP’
- Certified Marketing Professional ‘CMKP’
- Certified Executive Assistance Professional ‘CEAP’
- Certified Talent Experience Professional ‘CTXP’
- Certified Training Professional ‘CTP’
No. Once you started the test, you have to finish it in one sitting. You can not save it and come back later.
If you have not registered for the Self-Study course, and once you complete studying for your certification exam, you can get instant access to the exam by visiting our new Learning Management System (LMS) at http://CCLM.FloraLMS.com and paying the exam fees.
If you are enrolled in the Self-Study course, the exam is shown as the last module of the course and ready for you to write it.
All our certification exams have 100 multiple choice questions.
Each certification exam has a duration of 2 hours (120 minutes).
CCLM has transitioned to online-only certificate issuance. If you are writing your CCLM certification exam, and once you pass it, you will be prompted to download your certificate. The certificate is unique to you, with your name, unique and universal certificate number, and issuance date.
If you are attending any of other CCLM courses, you will also be able to download your certificate upon completion of the course.
If you fail any of CCLM Certification exams, you may retake it again by paying the exam retake fees of $70 available online at our LMS. Click on (Certification Exams) -> Exam Retake Fees.
You can rewrite the exam of each certification up to three times within your one-year period, subject to the retake exam fees.
As per the 2017 announcement by the Certification Board of CCLM, All CCLM certification exams are open to all candidates. The eligibility process has been eliminated. Read the announcement here.
The pass mark for all our exams is 60%. Once you complete the exam, you will be presented with the one of the proficiency levels based on your score:
- Proficient (80%+): You demonstrated a strong understanding of the certification principles and consistently applies them effectively.
- Moderately Proficient (60-79%): You demonstrated a good grasp of core concepts but may have some areas for improvement in application or depth of knowledge.
- Needs Improvement (40-59%): You demonstrated basic understanding however you require significant further study and practice to achieve proficiency.
- Below Proficient (0-39%): You demonstrated limited understanding of the certification principles; you require substantial effort to reach a sufficient level of knowledge.
To receive your certificate, you must complete Student ID Verification. This is a mandatory prerequisite. Use the link below to verify your identity; the process requires a smartphone or computer with a camera.
Important: This verification link is unique and expires 48 hours after it is sent. You can only access it once.
Verification Steps:
- Scan the front of your government-issued ID card (e.g., driver’s license, passport).
- Scan the back of your government-issued ID card.
- Take a selfie.
Stripe Identity, our verification provider, will compare your selfie to your ID card image to confirm your identity.
For any questions, contact our Customer Service team.
Yes, active and retired members of the Canadian law enforcements, military, paramedics, emergency agencies and alike do receive special discount on our courses and exams. Please contact us at Hello@CCLMCanada.org to receive your discount code.
Fees paid for the online Self-Study course, exams and renewals are final and non-refundable. To read the complete policy, kindly, refer to the Course Registration Policies here.
You can make payment using your credit card such as Visa, Mastercard, Amex or Diners, directly on our website using Stripe; the leading payment processing company. We use the most advanced and security measures to process online transactions, and your credit card information is not stored in our site.
Once you register for the exam at our Learning Management System (LMS) at http://CCLM.FloraLMS.com, you will be given instant access to the exam, which you should complete within 90 days. If this time passes, you will need to register for re-take attempt and pay the re-take fees.
Our online courses have a 90 day limit so once the time elapses, then, students cannot access the course and its content, however, for students who wish to extend, they must enrol in a new course at 50% discount. This means, students will go thru the modules again. To access the 50% discount, students must contact the college at Hello@CCLMCanada.org using the same name and email address they used the first time they registered in the course.
However, for students who have medical reasons, this fee is waived and will be enrolled in a new course without a fee for an additional 90 days.
This waiver is granted only once for students with a medical reason, and only once within a calendar year.
No. All our certifications are professional certifications and not academic. Candidates who earn our certifications can not use them to pursue higher education degrees and can not use them as credit hours to join universities or any academic awarding organization.
Yes, all CCLM certifications and exams have been approved by Employment and Social Development Canada for education tax credits. Students must keep a copy of the receipts they received once they pay for our courses or exams, for tax purposes.
No. OSAP covers only academic courses, and our courses are professional and thus are not covered by OSAP.
All certifications and all prices are in Canadian Dollars, as of Jan 1st 2025.
We offer Scheduled Registrations for companies and organizations. This feature allows you to pre-register your employees for our exams and then activate their registrations at a future date of your choosing. Once activated, your employees will have a 30-day window to complete their exams.
For additional flexibility, we offer a one-time, one-month extension at no extra charge.
Yes. You may pay using a corporate credit or debit card.
To ensure a smooth payment process, please use a separate corporate credit or debit card for each employee registration, if possible. If you need to use a single payment method for multiple registrations, kindly notify us via email to prevent any potential payment issues.
There are two simple ways to register your employees for our exams or courses:
1. Individual Registration:
- Register each employee one by one on our LMS.
- Use your company’s payment method (credit or debit card) for each registration.
2. Group Registration:
- Send us an email with a list of your employees’ first and last names and email addresses.
- We’ll handle the registration process.
- Your employees will receive automatic emails to create/update their passwords.
Please note: If you use one payment method for multiple registrations, please email us to avoid any payment issues.
Registered Partners can advertise that they are Registered Partners with the Canadian College For Leadership & Management CCLM and to provide preparation courses for CCLM certifications.
Registered Partners must never provide false information, marketing or advertising to their clients or students, and must only related this partnership with provide training courses to prepare students for CCLM certifications.
Registered Partners are bound by the Registered Partnership Agreement, and can not use CCLM brand, name and/or logo to advertise or market other programs or training courses.
The fees are updated regularly, therefore, Please contact us to learn about the most recent fees, however, you may visit the pages under (Partnerships) and (Accreditation) to learn more about the current fees.
Registered Partners must be:
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- A legal company or organization in their country.
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- Must provide a photocopy of a legal governmental-issued identification for their incorporation or registration.
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- Must pay the annual registration fee.
- Must comply with the Registered Partnership agreement.
The Canadian College for Leadership & Management ‘CCLM’ offers accrediation and certification services to your organization’s training courses.
The Canadian College for Leadership & Management ‘CCLM’ certifies training courses offered by third party providers and organizations in accordance with the Board’s Certification Agreement & Quality Policy. Clients willing to certify their training courses by the CCLM will enjoy the following benefits:
- Certified by The Canadian College for Leadership & Management: Clients will have the right to announce to their audience that their training courses and materials have been reviewed, continuously audited by and hence certified by CCLM and in accordance to its standards and policies.
- Use of CCLM Logo and Marketing Materials: Clients could opt to use the CCLM logo on their ‘Certificate of Completion’ and related Marketing Materials in accordance with the Certification Agreement.
- Published on CCLM Website and Marketing Materials: Clients and their CCLM-certified courses will be published on CCLM website and Marketing Materials.
Registered Partners are organizations who have been confirmed by the Canadian College for Leadership & Management ‘CCLM’ to have the skills, knowledge and expertise and authorized to offer CCLM certifications to their customers. Registered Partners are qualified and audited on yearly basis, and CCLM conducts random qualify checks to confirm quality of education has been always outstanding and above candidates expectations.
Yes, our online courses will work on Windows and MAC PC’s and browsers; IE, Safari, Chrome and Firefox.
Our courses are optimized for most recent tablets, like the iPad and Google Nexus. All courses run on HTML 5, and you do not need Adobe Flash to run them.
All modern computers that run modern Windows OS or Mac iOS are suitable, however, the minimum system recommendations are:
- CPU: At least 2 Gigahertz (GHz)
- Memory: At least 2 Gigabyte (GB) RAM (32-bit) or 2 GB RAM (64-bit)
- Operating System: Windows XP, 7 and 8, Mac OS X 10.7, iOS 6, Android 4
- Screen Resolution: 1024×768 •
- Browser: Internet Explorer 9, Chrome, Firefox, Safari 6 • Browser
- Internet Connection for Audio Only: 512Kbps dedicated download.
- Speaker
All our certifications course have audio, hence, you need to have good speaker and mic with good internet download speed to interact with the instructor.